Frequently Asked Questions
- Can I see an apartment?
Please call to see if one is available or once offered an apartment you can make an appointment to see specific apartment. They can be visited Monday – Friday, 9:30AM – 3:30PM.
- Do you accept pets?
- Can I sublet or assign my lease?
Yes, if you follow our procedure.
- Is it a 12 month lease?
- What are your rates?
Please see our Rate Sheet or the Floorplans and Virtual Tours page.
- How many people can be on one lease?
Four for the three bedroom.
Three for the two bedroom.
Two people for one with study.
Two for the one bedroom.
- How can I hold an apartment?
A half a month’s rent will hold a unit we have offered you. We must verify the information on your application first.
- How many vehicles can I park?
Each person on the lease may park one vehicle that is registered to them or their guarantor.
- Do I need a guarantor?
If you do not have any rental experience or if you do not meet the minimum income requirements.
- What is required to move in?
Security Deposit equal to one month’s rent and the first month’s rent less your payment to hold the apartment.
- I have paid my portion and my roommates have not paid. Can I move in?
No. Everyone is responsible jointly and severally. We cannot determine how each household has chosen to divide payments.
- Do you have a cockroach or bed bug problem?
No. We do a preventative treatment for cockroaches annually. A certified bed bug dog inspects all apartments about thirty days before a new lease starts to be certain there are no problems.
- Is there bus service to the property?
Yes. PVTA serves two central locations within the property with a free bus. Their number is 1-413-586-5806.
- Who handles utilities?
Cable TV is Comcast, 1-888-633-4266.
Local telephone service is Verizon, 1-800-980-9999.
Electricity is with Western Massachusetts Electric Company, 1-800-286-2000.